Coronavirus Information

Doctors of the World share Coronavirus (COVID-19) advice for patients in more than 20 languages.


Please, respect all of the instructions and if you need local help, you should call our 24 hour line: PROCIV24H – 919 996 410

COVID-19 is a new disease which can affect your respiratory system. It is caused by the virus SARS CoV-2, which belongs to the family of coronavirus.

At Portugal, now everyone must stay at home to help stop the spread of coronavirus. This includes people of all ages – even if you do not have any symptoms or other health conditions.

You can only leave your home:

- to shop for basic essentials – only when you really need to;
- to do exercise – such as a run, walk or cycle, alone or with other people you live with;
- for any medical need – for example, to visit a pharmacy or deliver essential supplies to a vulnerable person;
- to travel to and from work – but only where this is absolutely necessary.

If you have any of these symptoms:

• Recurrent and persistent cough;
• Fever (37.5 degrees Celsius or higher)

You should preventively stay at home for 14 days, and call to SNS24 (808 24 24 24), which in case of need will direct you for the most adequate healthcare institution.

Advice on staying at home

• Don’t go to work, to school, to the pharmacy, or any healthcare unit or hospital
• Don’t share house divisions or clean it after every utilization;
• Avoid close contact with other people;
• Do not receive guests;
• Wash your hands before interacting with pets
When should I contact the National Health Service (SNS24)?
• When you feel your symptoms will not improve at home;
• When your condition detreorates;
• Your symptoms do not improve after 14 days;

How do I contact with the National Health Service?

The General Directorate of Health (DGS) supplies three ways to obtain access to information

• – to make questions about COVID-19 disease

• Phone number SNS 808 24 24 24 – if you suspect you have COVID-19

• Phone number 300 502 502 – to make questions about the period of quarantine, medical absence leaves to provide assistance to relatives

What can I do to help prevent the spread of Coronavirus?

• Ensure you clean your hands frequently with water and soap, during for at least 20 seconds
• Keep social distance
• Respiratory etiquette (cover your nose and mouth when sneezing and coughing, using a paper tissue or the arm, never the hands;
discard the paper tissue in the trash)
• Follow the advice about staying at home if you have symptoms

For more information, search in the microsite of the General Directorate of Health (Direção Geral da Saúde -DGS)
Informação para Migrantes e Refugiados (conteúdos enviados pelo Alto Comissariado para as Migrações)

O Alto Comissariado para as Migrações (ACM) continua ativo e disponível, através dos Centros Nacionais de Apoio à Integração de Migrantes e demais serviços, mantendo-se o atendimento presencial no Gabinete de Apoio Jurídico, Gabinete de Assuntos Sociais e Inclusão e Gabinete de Acolhimento e Triagem, ainda que com algumas limitações.

Foi reforçada a Linha de Apoio ao Migrante e foram criados novos e-mails para cada zona do país:

CNAIM geral: 808 257 257 (a partir de rede fixa); +351 218 106 191 (a partir de rede móvel); E-mail:

CNAIM Lisboa: E-mail:

CNAIM Norte: Tel: 22 207 38 10; E-mail:

CNAIM Algarve: E-mail:

Para além destes contactos, foi também actualizada toda a informação relativa ao COVID 19 no website do ACM e na página do Facebook do ACM: Website dedicado ao COVID 19.

Poderão também recorrer às ferramentas que o ACM disponibiliza online, nomeadamente: App MyCNAIM – app gratuita de apoio a migrantes e refugiados (português, inglês e árabe), disponível aqui:

Fórum Migrante – para partilha de informação e dúvidas (português, inglês e árabe):

Plataforma de Português Online (português, inglês, espanhol e árabe):

Welcome Kit – informação para refugiados (português, inglês, francês, árabe e tigrini):

Ferramentas de educação intercultural:

  •   Menu acessível
  • Promotor Oeste Portugal
  •   Oeste CIM
  • Co-financiamento Compete
  •   QREN
  •   União Europeia
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